REFUND & RETURN POLICY

Last updated: September 10, 2026

At Viti Barbers NZ Ltd, we take pride in delivering top-quality grooming products and services. If you are not completely satisfied with a retail purchase made through our website or shop, we are here to help.

1. 100% SATISFACTION GUARANTEE (IN-SHOP SERVICES)

Our haircut and grooming services are backed by our 100% Satisfaction Guarantee. If you are not completely satisfied with your haircut or shave, let us know before you leave the shop or within 24 hours of your appointment, and we will either fix it for free or refund your service—no questions asked, no charge.

2. RETAIL PRODUCT RETURNS

We offer a 10-day return policy for eligible retail goods purchased through vitibarbers.co.nz or directly in-store. You have 10 days after receiving your item to request a return.

Eligibility Criteria:

  • The item must be in its original, unused condition (unopened with seals intact).

  • Products must remain in their original packaging with all tags attached.

  • Proof of purchase (receipt or tax invoice) is required.

3. HOW TO START A RETURN

To initiate a return for an online order, please contact us at admin@vitibarbers.co.nz.

  • Return Address: 192 Stoddard Road, Mt Roskill, Auckland 1041, New Zealand.

  • If your return request is accepted, we will provide you with a return shipping label alongside instructions on where to send your package.

  • Items sent back to us without prior authorization will not be accepted.

4. DAMAGES, DEFECTS, AND INCORRECT ITEMS

Please inspect your order upon arrival. Contact us immediately if an item is defective, damaged in transit, or if you received the incorrect item so that we can assess the situation and make it right.

5. EXCEPTIONS & NON-RETURNABLE ITEMS

Due to hygiene and safety standards, certain items cannot be returned once opened:

  • Opened or used personal care products (e.g., hair pomades, beard oils, shampoos, razors, or blades).

  • Gift cards, promotional vouchers, or final sale items.

6. EXCHANGES

The fastest way to exchange an item is to return the original product using our standard process. Once approved, you can place a separate purchase for the replacement item.

7. REFUNDS

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

  • Approved Refunds: Automatically processed back to your original payment method within 10 business days.

  • Processing Time: Please note that your bank or financial institution may require additional time to post the credit to your account.

  • If more than 15 business days have elapsed since your refund was approved, please reach out to us at admin@vitibarbers.co.nz.