PRIVACY POLICY

Last updated: September 10, 2026

This Privacy Policy describes how Viti Barbers NZ Ltd ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our booking services, or make purchases at vitibarbers.co.nz (the "Site") or otherwise communicate with us (collectively, the "Services").

For the purposes of this policy, "you" and "your" refers to any user of our Services, including appointment clients, online shoppers, website visitors, or individuals contacting us directly.

Please read this Privacy Policy carefully. By using any of our Services, you consent to the collection, use, and disclosure of your information as outlined herein. If you do not agree with this policy, please refrain from using or accessing our Services.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory requirements. We will post the revised version on the Site, update the "Last updated" date, and comply with any applicable notification laws under the Privacy Act 2020 (New Zealand).

2. WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain depend on how you interact with our Site and Services.

  • Information You Provide Directly:

    • Basic Contact Details: Name, email address, phone number, and physical address.

    • Booking & Order Information: Appointment times, selected grooming services, billing address, and payment confirmations.

    • Account Details: Usernames, passwords, and security verification details.

    • Customer Support: Any information, messages, or feedback provided directly through our contact forms, email, or chat widgets.

  • Information Collected Automatically (Usage Data):

    • We automatically gather details regarding your interaction with our Site via Cookies, web beacons, and pixels. This includes IP address, browser type, device details, network connection, and site browsing patterns.

  • Information Received from Third Parties:

    • E-Commerce & Booking Platforms: Third-party partners (such as booking platforms or Squarespace) that facilitate our website operations.

    • Payment Processors: Secure third-party gateways that handle credit/debit card details, bank info, and billing confirmation on our behalf.

3. HOW WE USE YOUR PERSONAL INFORMATION

We process your personal information for the following specific purposes:

  • Delivering Products & Services: Managing appointment bookings, processing payments, fulfilling retail orders, sending transaction confirmations, and facilitating returns or reviews.

  • Customer Communication: Providing support, responding to inquiries, and maintaining our service relationship with you.

  • Marketing & Promotions: Sending promotional updates, special offers, and news via email or SMS (you can opt out at any time).

  • Security & Fraud Prevention: Detecting, investigating, and preventing malicious or unauthorized account activities to ensure a safe user experience.

4. COOKIES AND TRACKING TECHNOLOGIES

We use Cookies to improve Site navigation, remember user preferences, analyze traffic trends, and optimize marketing campaigns.

You can configure your web browser to block or remove Cookies. However, disabling Cookies may affect site performance, features, or the functionality of online booking.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell your personal information. We only share data with third parties under legitimate operational circumstances, including:

  • Service providers executing functions on our behalf (IT hosting, payment gateways, appointment scheduling software, customer analytics).

  • Professional advisers or corporate entities in connection with legal compliance, business restructuring, or regulatory requirements.

  • Third parties when explicitly authorized or directed by you.

6. USER-GENERATED CONTENT

If you submit product or service reviews, feedback, or public posts on our website or social media channels, this information becomes publicly viewable. Viti Barbers is not responsible for how third parties use or process information made available in public domain areas.

7. THIRD-PARTY LINKS

Our Site may link to external websites operated by third parties (e.g., social media pages). We are not responsible for the privacy or security practices of external platforms and encourage you to review their specific policies.

8. CHILDREN’S PRIVACY

Our online Services are not directed toward children, and we do not knowingly collect personal information from individuals under 16 online. Parents or guardians who believe a child has submitted data directly to us can request its removal by contacting us.

9. SECURITY AND DATA RETENTION

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no internet transmission is 100% secure. We retain your information only as long as necessary to fulfil service requests, satisfy legal requirements, or resolve disputes.

10. YOUR RIGHTS & COMPLAINTS

Under the New Zealand Privacy Act (and other applicable privacy laws depending on your location), you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion or restriction of your data, subject to legal limits.

  • Opt out of direct promotional marketing communications at any time.

To exercise your rights or lodge a privacy concern, please contact us using the details below.

11. CONTACT US

For any questions regarding this Privacy Policy or to exercise your privacy rights, please reach out:

  • Business Name: Viti Barbers NZ Ltd

  • Address: 192 Stoddard Road, Mt Roskill, Auckland, New Zealand

  • Email: admin@vitibarbers.co.nz

  • Phone: +64 22 124 3786